Updated 22 October 2026
Our ten-year warranty
CRUX guarantees its products to the original customer for ten years from the date of purchase against defects in materials and craftsmanship. If a defect covered by this guarantee appears, we will repair or replace the product.
The guarantee does not cover damage caused by normal wear and tear, abuse or an accident. Where practical, these products can be repaired at a reasonable charge agreed with you first. This guarantee is additional to your statutory rights and does not reduce them.
Making a claim
Contact the retailer who sold you the product, or email carol@odl.uk.com. Include your name and contact details, the product model, proof or other evidence of purchase, a description of the fault and photographs if available.
We will advise on the next steps and give you a return reference where needed. Please contact us before sending a warranty item so it reaches the appropriate place. The process can vary by product; a reference is for organising the claim and does not replace your legal rights against the seller.
The guarantee is provided by Outdoor Design Logistics Ltd, trading as CRUX, Unit 1, Brosterfield Farm, Foolow, Eyam, Hope Valley, Derbyshire S32 5QB, United Kingdom. It applies to CRUX products bought by the original customer, including purchases from CRUX dealers; contact us about arrangements for an international claim.
Returns, repairs and spare parts
For an unwanted purchase or an incorrect or faulty item bought from this shop, see returns & refunds. For wear, accidental damage or replacement components, see repairs & spare parts.