Please contact carol@odl.uk.com should you have a problem that falls into this category, in order to discuss the best course of action. Although we receive very few returns under warranty as a rule, there are always exceptions. We generally prefer to repair a product (even though this is frequently the more expensive option for us). We rarely need to replace a product outright.

Please consult our product identification page for details on where to find the serial number of the product you wish to return (AK rucksacks and tents only).

UK/Ireland

Returns should be sent to:

Scottish Mountain Gear
Unit 15
Fisherrow Industrial Estate
Newhailes road
Musselburgh
Scotland EH21 6RU

+44 131 653 1310
info@scottishmountaingear.co.uk

Continental Europe

Returns should be sent to:

Crux/Outdoor Dreams
Zandstraat 36
3110 Rotselaar
Belgium

Jakob de Proft
Outdoor Dreams
+32 486 39 24 25
crux@outdoordreams.be

Known product issues

We apologize for the fact that aspects of our older products have not lived up to performance expectations, be it due to design, manufacturing or material flaws. If your products are suffering from any of the problems listed below, we invite you to return them to us for free-of-charge repair. Please follow the repairs & spares link for information on how to return your product.

AK rucksacks

Stitching wear at base

2002 AK50 (serial numbers 02xxxxxxxx)
2004 AK47 (serial numbers 0315xxxxxx)

Haul loop pulling out

2008 AK47-X size 2 only (serial numbers 0819AK4XR2xxxxx)

Fabric tear above shoulder strap

2004 AK30 (serial numbers 0403AK30xxxxx)

Tents

Static pole failures

2004 X2 Storm/Bomb (s/n starting 0400/0401/0402/0403)
(Very few, if any, remaining)

Broken pole connector

All 2002-05 X2 Storm/Bomb (s/n starting 02/03/04/05)
Component no longer available - tent needs to be modified

Sleeping bags

Broken zips

All Torpedo 500/700/900 bags with red lining. Bags without broken zips can have the locking slider replaced by a non-locking one to prevent possible breakage.

Down clothing

Hood drawcord pulling out

All Plasma & Magma jackets.

Known product issues for immediate replacement

Daysacks/holdalls

Unravelling zips

All black Mag-22, Mag-28 and Bodybag 90 with non-YKK zips