Our guarantee:

“Crux guarantees all products for the lifetime of the original purchaser. This guarantee is against defects in materials and craftsmanship. Should any flaw appear due to defective materials or craftsmanship, crux will repair or replace the product at no cost to the owner. If damage is determined to be the result of normal wear and tear, abuse or accident, repairs will be made at a reasonable cost. This guarantee does not affect your statutory rights.”

Crux endeavours to be as reasonable and supportive as possible towards its customers. It has appointed agents to act as independent arbiters of what constitutes a return under warranty or a repair.

Returns under warranty

Should you have a problem with your crux product that falls into this category, please follow the returns link for more assistance. You will also find a list of current known product issues on the same page, which are eligible for free-of-charge repair.

Repairs & spares

Crux places great emphasis on product durability and longevity, and thus provides a repair service and replacement parts for all products insofar as possible. Please follow the repairs & spares link to find out how to get your crux product repaired.